Terms & Conditions
1. General Conditions
Hamari website par maujood content, designs, aur images SnapKart ki property hain. Inka bina ijazat istemal mana hai.
Hum kisi bhi waqt bina notice diye apni services ya prices mein badlav karne ka adhikar rakhte hain.
2. Products aur Services
Hum koshish karte hain ki Mobile aur Accessories ki photos aur descriptions bilkul sahi ho, lekin screen resolution ki wajah se thoda fark ho sakta hai.
Kisi bhi product ki availability stock par depend karti hai.
3. Order aur Billing
Aap jo bhi jaankari (naam, address, payment details) dete hain, woh sahi honi chahiye. Galat jaankari ki wajah se delivery mein deri ki zimmedari customer ki hogi.
Aur Agar deri hone ke Karan customer order cancel karvata hai To usko Delivery payment return Nahin hoga.
Hum kisi bhi order ko cancel karne ka adhikar rakhte hain agar usmein koi technical error ya stock issue ho.
5. Return aur Refund Policy
Mobile phones aur electronics ke liye return policy tabhi lagu hogi agar product dead-on-arrival (DOA) ho ya usmein koi manufacturing defect ho.
Original packing aur invoice ke bina return accept nahi kiya jayega.
Refund process hone mein 2-4 working days ka waqt lag sakta hai.
6. User Conduct
Aap hamari website ka istemal kisi bhi illegal kaam ya fraud ke liye nahi karenge.
Website ko nuksan pahunchane wali kisi bhi activity (hacking, virus) par legal action liya ja sakta hai.
7.Warranty Policy
Brand Warranty: Sabhi mobile phones aur branded accessories par sirf Manufacturer (Brand) ki warranty milti hai. SnapKart kisi bhi hardware ya software defect ke liye seedhe taur par zimmedar nahi hai.
Service Center: Kisi bhi warranty claim ke liye customer ko brand ke authorized service center par jaana hoga. Hum aapko service center ka pata dhoondne mein madad kar sakte hain.
No Warranty on Physical Damage: Agar phone girne se tuta ho, pani mein gira ho (water damage), ya kisi unauthorized shop par khulwaya gaya ho, toh warranty khatam (void) ho jayegi.
8.Warranty Policy (For Second-Hand/Pre-owned Mobiles)
PNS Store Warranty: Hum apne sabhi second-hand mobiles par 6 Months ki limited warranty dete hain. Yeh warranty kharidari ki tareekh (invoice date) se shuru hogi.
Software Issues Only: Yeh warranty sirf Software se judi samasyaon (jaise OS hang hona, software update error, ya system apps issues) par hi lagu hogi.
What is NOT Covered (Hardware): Is warranty mein koi bhi hardware problem cover nahi hogi, jaise:
Display/Touch screen ka tutna ya lines aana.
Battery backup kam hona ya battery ka phoolna.
Charging port, speaker, ya camera ka kharab hona.
Warranty Void (Khatam hone ki shartein): Warranty niche di gayi sthitiyon mein turant khatam ho jayegi:
Agar phone pani mein gira ho (Water Damage)
Agar phone girne ki wajah se physical damage hua ho.
Agar customer ne phone ko kisi bahar ki shop ya unauthorized person se khulwaya ya repair karwaya ho.
Claim Process: Software issue aane par customer ko phone hamare Store par bill ke saath parsal krna hoga. Hum usey repair ya reset karke Within 5to 8 days mein return kar denge.
